Server down

[johan_hammy]

I submitted a ticket about my colo'ed server being down. They responded with something about a VDS problem, they would e-mail me when the problem was fixed, and to not reopen the ticket.

What does their VDS server have to do with my colo'ed server?

[Martin]

they probably mixed up the response with some other ticket.....just a guess

[Abobo]

they probably mixed up the response with some other ticket.....just a guess

The techs need to sleep more, or something, because when I was dealing with them they mixed up one of my tickets with someone else. :p

[ChronoCross]

I think it's one part lack of sleep, one part of poorly trained technicians, and one part poor helpdesk system. I'm sure that with all the recent happenings in terms of supposed "lack of customer support" they will be changing things in the future.

[johan_hammy]

So then how long should I expect my server to be down? I submitted the ticket at least 5 hours ago.

Well, there are still 2 second+ pings to the router's interface, but still...

C:\Documents and Settings\Lynda>tracert piro.ics-il.net

Tracing route to piro.ics-il.net [67.159.26.146]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.254
2 * * * Request timed out.
3 31 ms 10 ms 28 ms 68.87.224.233
4 10 ms 31 ms 10 ms 68.87.229.21
5 10 ms 12 ms 11 ms 68.87.229.77
6 13 ms 13 ms 13 ms 12.125.194.13
7 14 ms 12 ms 13 ms 12.123.4.226
8 13 ms 15 ms 31 ms ggr2-p300.cgcil.ip.att.net [12.123.6.33]
9 17 ms 41 ms 14 ms 4.68.127.165
10 * 16 ms 62 ms so-2-1-0.bbr1.Chicago1.Level3.net [209.244.8.9]
11 45 ms 20 ms 43 ms ge-1-2-54.car1.Chicago1.Level3.net [4.68.101.98]
12 62 ms * 69 ms 4.79.72.46
13 2524 ms * 1778 ms 209.120.155.14
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[mikron15]

Try emailing or pm petr ( bummer <-- forum nick)

You could try the helpdesk number , but good luck if some1 picks up the phone

Also, try opening another ticket..sometimes, they overlook some tickets as they have a bad helpdesk mgmt. system