View Full Version : My server is down
I. Potdubny
03-18-2005, 13:05
Dear Sirs,
My server is down!!!!!!!!!! And I'm really REALLY unhappy about that!!!
I have posted 4 (!!!) tickets asking to reboot my machine but i have NOT got a single answer!!!
What's going on? Your support appears to be pretty poor!!!.... :nuts: :help: :help:
ChronoCross
03-18-2005, 14:27
dude that's probably why. because your too impatient. all you need to file is one ticket. They will get to it when there is a free tech. your not the only person at FDC and you don't pay more for support. so just wiat your turn.
Service seems fine to me I just sent in a reboot request and it was done in less than 5 minutes.
ChronoCross
03-18-2005, 21:14
it's probably a payment issue. and would you please watch your language and remember...youg et what you pay for....it's not like you paid for personal tech support. They get to it when they get to it. lots of other customers to deal with as well
Service seems fine to me I just sent in a reboot request and it was done in less than 5 minutes.
Sometimes it's not so great:
Unfortunatly the VDS Server is experianceing technical difficulties, we are working to bring it back online but it will take some time. we apologise for this inconviniance and will e-mail you when it is back online, please do not reopen this ticket.
Same here...since last night. This is the email I got:
Unfortunately the server your Virtual Dedicated Server was being hosted on ran into some technical issues during the evening on Tuesday. One of the hard drives in its raid array failed, the server remained online for approximately two more hours until another drive in the array also began to fail.
We have been working on the issue ever since, but after exhausting all possible options I regretfully have to inform you that all data on this Virtual Dedicated Server is lost. The only option we are able to offer at this point is a reinstall onto one of our newer vds nodes. Please open a ticket specifying: primary ip, operating system and any control panels that need installing.
Thankfully I had nothing on it yet since I only got it Monday. Kyle was kind enough to help me get started setting my server up yesterday (thank you by the way, you logged off AIM before I could say thanks) and now his work is gone.....oh well, "c'est la vie!". :) Will wait for them to set me up a new one.
You got more info than I did. I've been sitting here in the dark since last night wondering when the server is going to come up.
Hey eeek, are you still down? It's been 42 hours for me and counting. :(
Its ok PAWS i can always help out again :)
Hey eeek, are you still down? It's been 42 hours for me and counting. :(
Still down. So much for telling me it'd be up last night. :mad:
No replies from support? emails? helpdesk? weird
The only replies support gives are we're experiencing problems, please do not re-open this ticket.
The server is still not up yet due to a hardware conflict. Virtuozzo and FDC are working on finding a solution and bringing it online asap. In all likely hood a nother 24hours is the current ETA.
Still down and I'm finding it hard to buy their excuses.
ChronoCross
04-09-2005, 20:31
Well they probably wouldn't lie. so it probably is a problem with hardware. just think though perhaps they are doing a non standard config for performance and once it's up you won't have anything to complain about.
Well they probably wouldn't lie.
Yeah, sure, anything you say.
so it probably is a problem with hardware. just think though perhaps they are doing a non standard config for performance and once it's up you won't have anything to complain about.
Won't have anything to complain about???? [n]I've been down most of this WEEK!!![/b] That plenty to complain about and I'll probably cancel my service and demand a refund at this point.
What's become quite obvious is that the techs doing the work are quite clueless. If they had any skill, the would never had had a double drive failure in the first place. The system logs were probably filled with disk errors for weeks before the drives failed. This is just pathetic.
i would be pissed too.. down for 1 week is really bad :/ techs could build a new server and just move you to the new one, better than no service at all!
But fdc is very kind, i guess they give you 1week free when your sys is running again..
But fdc is very kind, i guess they give you 1week free when your sys is running again..
LMAO!!! Good one! That will more then make up for the lost business. :rolleyes:
LMAO!!! Good one! That will more then make up for the lost business. :rolleyes:
The person that makes his business depend on only one virtual server has more problems than the company that takes 1 week to get that virtual server online. If the uptime of your customers was such a concern to you... you would have never depended on only one provider. If you do ... then you take that chance knowing that any lengthy downtime will mean the loss of your customer and money. But that is just my opinion as a fellow entrepreneur.
ChronoCross
04-10-2005, 06:33
you must also remeber that if your buisness is based on hosting you should either colocate or get a dedicated server. VDS's are not conducive to a buisness environment as you are not the only person using that server.
That's my view from a buisness standpoint. but I do agree that the techs need to get their heads out of their asses and get it fixed. it should have been fixed in 24 hours. remember you should get your full refund of your monthly payment. because they violated their own TOS. They did not provide you with outside access to your server. they are required to keep it up.
Irregardless if the server is being used to host business or personal site(s), a week downtime is no excuse.
Irregardless if the server is being used to host business or personal site(s), a week downtime is no excuse.
I agree. I wasn't saying that the downtime was acceptable. But you need to conduct your business in a smart manner.
Not everyone has a big site that generates enough capital to use multiple servers and so they are forced to rely on just one host.
the techs need to get their heads out of their asses and get it fixed. it should have been fixed in 24 hours
Very well put :D
Well then you take that risk willingly. Don't completely blame your loss of customers on fdc when you knew good and well whose bed you were getting into. I have a small virtual server at a quality isp that I do my linux hosting on. I know they can bring me backup on a totally different box in a mere few hours because they do backups of my full system on a daily basis. I pay 50 bucks a month for this. Not a whole lot but they do enough true virtual hosting that they have a full system to support that specific activity. If you don't have such a system in place and we know that that type of system is not the type of system that fdc provides. You must take your share of the responsiblity for your client leaving. But thats just my two cents.
You must take your share of the responsiblity for your client leaving. But thats just my two cents.
You're absolutely right. In my case it is 100% my fault for going with FDC based on the recommendation of one person. I did next to no research on them and it bit me in the butt. Now having researched them I see that their track record for VDS is absolutely abhorrent.
Live and learn!
You're absolutely right. In my case it is 100% my fault for going with FDC based on the recommendation of one person. I did next to no research on them and it bit me in the butt. Now having researched them I see that their track record for VDS is absolutely abhorrent.
Live and learn!
I had a VDS with fdc for about one year. I never had one problem. Now, I had no hardware failure either. But all fdc provides is a virtual dedicated server. The backup issues are your responsilbity. I don't know which VDS you have but let's toss a simple scenario. You have 100 websites and they pay 5 bucks a month. (I wouldn't host a website for under that). that is 500 bucks a month that you are making. You could probably host that fine on a 100 dollar VDS. You would then buy a second VDS for 100 bucks and you still have 300 profit that you are making. Then you build a system to make sure that you have redundancy between the two systems. If one goes down the other takes over. Or you simply tar backup one system to each other. You split your clients 50 - 50 over the two systems and each systems backups the 50 clients to the other system. You could put 100 clients on each systems and in a pinch your one system could run all 200 clients. Until you can bring the clients backup online in their new environment. I won't continue any longer because all you really want to do is blame FDC. (VDS is absolutely abhorrent) Sounds to me that this is an attack so to speak masquerading as taking responsibility.
I do believe however that once 24 hours has been passed that FDC should have brought the systems online on a different machine. They should follow sound business practices as well and always have enough machines available as secondary systems (based upon the likely failure rate per day of their operational machines) to bring these systems back online as soon as possible. But maybe they did and their available secondary machines were too low to accomidate the number of actual failed machines.
I won't bother anymore here. Because I am sure it seems I am doing the provocation. I just think it is unfair to catagorize FDC's VDS systems as "abhorrent" I am sure there are many more satisifed VDS customers than their are dissatisfied.
The person that makes his business depend on only one virtual server has more problems than the company that takes 1 week to get that virtual server online. If the uptime of your customers was such a concern to you... you would have never depended on only one provider. If you do ... then you take that chance knowing that any lengthy downtime will mean the loss of your customer and money. But that is just my opinion as a fellow entrepreneur.
I expected and could tolerate some downtime. But at one week it's well beyond reasonable. I must conclude that I am simply not receiving what I paid for.
ChronoCross
04-11-2005, 23:17
I expected and could tolerate some downtime. But at one week it's well beyond reasonable. I must conclude that I am simply not receiving what I paid for.
well since your unhappy get a VDS somewhere else. Stop posting on this forum. it does absolutely nothing to bitch and moan on here. deal with sales to get a partial refund and go somewhere else. That's the only solution you will find.
it's probably a payment issue.
If so, they should respond and say that.
well since your unhappy get a VDS somewhere else. Stop posting on this forum. it does absolutely nothing to bitch and moan on here.
Why don't you stop posting in this forum and stop appologizing for crappy service? FDC lost ALL my files and all I got for it was a week of down time and some silly fool telling me to stop posting because the truth hurts too much.
ShannonS
09-26-2005, 08:58
i am sure most peoples have had there files lost due to fdc either due to them stuffing up or people getting ther servers hacked and blamming it on them
vBulletin® v3.7.3, Copyright ©2000-2009, Jelsoft Enterprises Ltd.