FAQ常见问题解答

常见问题解答FAQ快速帮您解答机房托管、服务器租用、VPS、CDN、IP Transit等服务中遇到的订单与账户,合规与安全,技术与支持等问题。

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FAQ常见问题解答

img订单与账户

新客户请直接按指引选配下单(FDC暂不支持"无订单"注册会员)

1.请根据您的需求“选配下单”>>“加入购物车” 或 “立即下单”>>“结账”--填写账户信息 >>“提交订单”直接付款完成下单!

您可在付款后将反馈的订单号/支付流水号或截图信息,发送至[email protected]以加快审核;

2.已完成付款的订单Sales部门会第一时间审核,并激活您的FDC账户(生成CRM账户ID及密码,随后会发送至您的账户邮箱);

3.同时Sales会转交订单给技术部门开机作业,技术操作完成后会发送相关信息到您的登记邮箱。

请注意查收来自*@fdcservers.net的邮件(检查垃圾信箱),如需更多帮助请发送邮件至[email protected]

我们支持多样的支付方式:Credit cards信用卡,Paypal贝宝,Alipay支付宝,UnionPay银联,钱包,银行转账/电汇Bank wire/transfer,Zelle 或 ACH 等。

Please follow this link.

We do offer up to 30% discounts to resellers, please refer to www.fdcservers.net/resellers or contact [email protected].

我们的服务是按月预付费,在线下单支付,没有相关合同/协议来约束您。如需订单证明文件,您可以在支付完成后通过CRM下载Invoice电子账单。

对不起,我们暂时不提供免费测试服务器。但我们承诺在72小时内,您可以出于任何原因取消服务并获得全额退款。特殊项目需求,请联系我们 [email protected]

img合规与安全

All DMCA reports received are forwarded to downstream clients and clients themselves are responsible to address the issues or keep us updated about steps taken within 24 hours.

We do not offer DDoS mitigation services by default. Some type of servers can be strengthened by ACL service for a monthly charge.

img技术与支持

我们的有库存的标准服务器(现机)订购成功的订单,通过审核后部分服务器的自动化系统可以实现15分钟快速交付,保证交付时效为12-72小时;

按需定制的服务器,则依照需求沟通时确定的时间按时交付;

您可以联系销售部门 [email protected] 获得您机器的交付预定时间及进度更新。

You are welcome to test our speed and choose the most suitable location through our Looking Glass.

Sure, we do not block any ports or restrict specific services so as long as your site does not violate our AUP/TOS, does not break U.S. laws and it does not attract abuse reports/complaints/listings, there will be no problem to host it.

No. We have over 35+Tbps of internet connectivity and each server on our network can fully utilize its port.

The "10Gbps with 3Gbps at 95th percentile" bandwidth plan allows you to use up to 3Gbps 95% of the time with the option to burst to up to 10Gbps occasionally (5% of the time), your 95th percentile usage however needs to remain under 3Gbps. The "10Gbps dedicated" comes with no restrictions and can be used 24/7.

Dedicated and colocation servers can get up to 10 free IPs by default, virtual servers come with an allocated number of IPs that is mentioned with every VPS plan. Additional IPs can be assigned at $2/IP/month and are subject to justification per ARIN rules.

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